I was asked this question today in a DM over on Instagram, and I’ll admit… it’s not the first time I’ve had a bewildered mother ask a similar question. Since Pump Momma Pump attracts mommas who pump, most are coming to seek pumping-specific answers they haven’t found elsewhere. Many times, all the experience they’ve had with lactation professionals is with the one who came to see them in the hospital after giving birth, if that. And I’ve found that most of those experiences were bad. But… Why?
I’d love to admit that the title of the blog was easy click-bait, but unfortunately I hear it frequently. So frequently, in fact, that I felt the question was worth devoting a blog post to. Have you yourself had a bad experience with hospital lactation staff? This post is for you! I hope that by the end, you understand why we hear this complaint so often, and hopefully, you leave feeling a bit more gracious toward them.
* No place for hate *
This is actually NOT a roast post. As a CLC myself, I cannot write a blog post promoting a negative view about fellow lactation professionals, especially ones that have higher credentials and more experience. It is not ethical and goes against the principles of respect and inclusion. We all know that lactation consultants play a crucial role in assisting mothers with breastfeeding and ensuring that the baby is receiving the best nutrition and care possible. They are trained and certified professionals who provide support and guidance to both the mother and baby during the breastfeeding journey. It is important to give credit where it is due and respect the professionals who work hard every day to ensure that mothers and their babies are healthy and happy. The point of this post is to acknowledge the elephant in the room and leave with a greater understanding of why women might not have gotten the specific help they needed.

Maybe you’re only hearing the bad stuff
First, let’s talk about why we hear this complaint so frequently. We usually hear more about what goes wrong than what goes right, right? Think of all the mommas who had a smooth start to their breastfeeding journey…. you don’t always hear those stories. In fact, some mommas feel guilty admitting how well things went, especially around someone who’s had a rough time. Misery loves company. It can feel comforting knowing you’re not the only one struggling, so we talk about our pain points to know we’re not alone.
Staffing and scheduling issues
I’d wager that most hospitals are understaffed. Lactation professionals (I don’t always say IBCLC because many hospitals allow professionals with other letters after their names!) have far too many patients and far too little time. With that many mommas on their caseload, it’s impossible to give each one thorough, personalized, extensive care. When a momma comes to me and says, “All they tried to do is get baby to latch, they didn’t even talk about pumping!” I wouldn’t call that a bad thing! If they have 15 minutes with you, and you express the desire to breastfeed, then yes, they are going to focus on nursing. They’ve got to make the most of the time they do have with you!
*If you yourself work in hospital lactation, email or DM me, I’d love to hear your experience!*

Widespread lack of pumping education
Many members of hospital lactation staff are undereducated on pumping. Pumping was an incredibly small part of my own formal education and a CLC and also shamefully lacking in the IBCLC program as well, as confirmed by a fellow professional who recently sat for the exam. There is an even greater disparity if the shadowing hours they performed were with lactation professions who were not well versed in pumping, or perhaps not as up-to-date on flange sizing, etc. To gain knowledge about breast pumping, I used my continuing professional development hours to focus on pumping-specific topics, I read pumping-centered books and ebooks, and I learned through peer support and feet-on-the-ground experience. I don’t share this specific passion with everyone, I can tell you that! It takes desire, time, and honestly money, to educate yourself on pumping beyond formal lactation training.

“We have size 24 and size 28.”
Say the lactation professional is knowledgeable about using the hospital pump and getting on a pump schedule. That’s an awesome start! Even better if they understand how to fit a momma for a correctly sized flange. The problem then becomes… “We have size 24 and size 28. If one isn’t working, try the other.” Many hospitals only carry theses two sizes! These may be considered “standard” but they are not average. If I had to pick an average sized flange, I’d pick 17 or 19. Seriously! So it may not be the lactation care you take issue with, but the lack of resources they have to use.
Feed the baby
Coming back to what I said earlier about “respecting the professionals who work hard every day to ensure that mothers and their babies are healthy and happy….” That’s the goal! Feed that baby! If that baby isn’t latching, isn’t eating, and the lactation worker has 15 minutes to meet with the momma… do you think they are going to sit there and read your pump manual with you? I don’t think so!

Emotions run high
Giving birth is a wild experience, physically and emotionally. I remember asking one nurse not to touch me, and telling my husband that she was “too nice.” When a lactation professional grabbed my breast to make a “titty taco” to help my son latch, probably without much warning, I was like… wtf? To them, it’s something they do all day every day. To a brand new, highly hormonal, highly sensitive momma, it can seem invasive and unnatural. I am not gaslighting myself or any other new mommas. We had every right to feel whatever we felt at the time. I just know that I wasn’t exactly in the right mindset to offer much grace toward the lactation staff who did try and help.

Compassion and grace
Speaking of which… that’s the main takeaway here. Having compassion and grace. We don’t know what’s going on behind the scenes in these hospitals. We don’t know how many patients they have, how much experience they’ve had with pumping, what little supplies they are equipped with… We only saw one side of it. So, I encourage you to look back on your experience with hospital lactation staff through a more compassionate lens. To think about the overscheduled, probably underpaid, definitely overstressed staff and offer them grace.
Melissa’s own experience


When my son was born a month early, a team from the NICU was bedside and immediately whisked him to a station next to me to check his APGAR score and make sure he was okay. He didn’t get immediate skin-to-skin or do the “breast crawl” we learn about in breastfeeding class. While he did ace the APGAR test, he was on the small side, was very tired, and had verrrry little stamina for nursing. Nurses made sure I tried to latch him often, and three lactation consultants came into my room to help him latch (that’s unheard of!) However, he wasn’t transferring any colostrum/milk and he developed jaundice and landed himself in the NICU to be gavage-fed formula through the tube. It wasn’t until day 4, if I recall correctly, that I learned about pumping. It wasn’t from a lactation consultant (they didn’t even bring up the topic) It was from a helpful NICU nurse who taught me to use a pump and gave me the tough love I needed to get on, and stay on, a rigorous pumping schedule. The gratitude I have for that NICU nurse has far outweighed the bitterness I felt toward the lactation counselors. Several year removed from the situation, I can now look back on it with gracious compassion toward them and the work that they do.

Be sure to follow Pump Momma Pump on Instagram for education, motivation, and support! (And more great tips like these!)
How was YOUR experience with hospital lactation staff? Share with us in the comments!

























